The terms that govern bookings on Fitness, for members and trainers.
Last updated: 29 July 2026
These terms govern your use of Fitness. By creating an account or making a booking you accept them.
Fitness is a platform where trainers publish their classes and availability, and members book them. We are a booking platform, not a provider of the service itself. The trainer you book with is solely responsible for the class they deliver, for their professional qualifications and registrations, and for the advice or treatment they give.
You must be old enough to enter a contract in your country. Keep your password to yourself; you are responsible for what happens on your account. Give us accurate details — a trainer may need them to see you.
Each class displays the cancellation policy that applies to it, and that policy governs. Where a policy allows a refund, we return it by the original payment method. See our Refund Policy for how refunds are processed.
If you publish on Fitness you confirm that you hold every qualification, registration, licence and insurance your work requires, that the information on your listings is accurate, and that you will honour confirmed bookings. We may remove a listing or suspend an account that breaches these terms.
Reviews may only be left by members who completed a booking. We remove reviews that are abusive, defamatory or knowingly false — we do not remove reviews merely for being negative.
Do not misuse the platform: no scraping, no attempts to break security, no impersonation, no unlawful or harmful content.
Fitness is not for emergencies. If you need urgent help, contact your local emergency services.
To the extent the law allows, Fitness is not liable for the acts or omissions of a trainer, or for indirect losses. Nothing here limits liability that cannot legally be limited.
We may update these terms. Material changes will be notified in advance, and continued use means acceptance.
Email hello@fitness.com.
